Something happens on your WordPress site, and the ticket shows up in Zoho Desk. The record maps straight across the instant the event fires — a direct, real-time connection built into WordPress itself, no extra plugin required.
What a WordPress Core → Zoho Desk connection can do
When this happens in WordPress Core
Write to any module in Zoho Desk
What the connection does to the module you picked
Everything you need to know about the WordPress Core & Zoho Desk integration
No. Install Integrazo Automator, authorise Zoho Desk once, pick the WordPress event as the trigger, map the post, user and comment fields to Desk fields and switch the connection on. There is no webhook URL to paste and no JSON to write.
Tickets, Contacts, Accounts, Tasks and Calls. You choose the module per connection.
Yes. Every one of your post, user and comment fields is offered against every field in the chosen module, standard and custom alike — pick the ones you want mapped.
Not currently — each run opens a fresh ticket and creates a new contact if one is not already mapped in. There is no match-and-update option for Zoho Desk yet.
Yes. Add a filter condition on any mapped field — contains, equals, starts with, is empty and the rest, combined with AND/OR — and only entries matching it are sent to Zoho Desk. Everything else is skipped and still shows up in your Logs.
The run is logged as failed with the error Zoho returned, and the event is still saved in WordPress — nothing is lost. Once the problem is fixed, the next matching event goes through as normal.
No. The connection runs on your own WordPress site and talks to Zoho Desk directly. The OAuth token is encrypted in your database, and there is no middleman service holding a copy of your data.
The core plugin is free on WordPress.org and covers a single connection. Pro adds unlimited connections, custom fields, SLAs and multiple departments, and priority support.